BrainFx Virtual Cognitive Assessment

FAQ

Contents

Q:  How can I open the report on my computer?

A: You will need to have a local copy of a word processing program installed in order to open and view the document.  The report is password protected, which means that some programs will not be able to open it since they are not equipped to handle password protected .doc files.  This includes online offering like Google Docs and Microsoft Word Online.  The following programs should be able to open the file and accept the password:

• Microsoft office 2007/2010/2013/2016/2019/office 365 (installed locally)
  
• Wordperfect
  
• Open Office: A free productivity suite downloadable at https://www.openoffice.org/
  
• LibreOffice: A free productivity suite downloadable at https://www.libreoffice.org/
  

Q:  How do I remove my password from the VCAx document?

A:  You will need to use your word processing program to accomplish this:

Microsoft Word: 

1. Open the document and enter its password.
   
2. Go to File > Info > Protect Document > Encrypt with Password.
   
3. Clear the password in the Password box, and then click OK.
   
4. Save the document
   

WordPerfect:

1. Open a password-protected document.
   
2. Click File Save as.
   
3. Remove the check from the Password protect check box.
   
4. Click Save.
   

Open Office and LibreOffice:

1. Open the document and enter its password.
   
2. Click File Save as.
   
3. Remove the check from “Save with password” box
   
4. Save the document
   

Q:  How do I split my screen to view two programs?

A: For Mac https://support.apple.com/en-ca/HT204948

    For PC    https://support.microsoft.com/en-ca/help/4027324/windows-10-snap-your-windows

Q:  What if I forgot my password for my VCAx report?

A: Please contact support at 1-844-427-2463 or at support@brainfx.com to book a time.  You will need to provide your name, CBA number, clients initials and date of assessment in order to get your password.  We will not give out passwords via email, only over the phone.

Q:  What if I typed in the wrong email address for the report?

A:  Please contact support at 1-844-427-2463 or at support@brainfx.com.  You will need to provide your name, CBA number, clients initials and date of assessment in order for us to reissue the report to the updated email address.

Q:  I lost connection to the Internet while performing the assessment, what can I do?

A:  If you click the back button in the assessment window, it will take you back to the page before.  You can then try reconnecting to the internet.  Once you do, you can click the next button at the bottom to continue the assessment.  If you are not able to connect to the internet, you will not be able to continue with the assessment.

Q:  Can I pause or stop the assessment?

A:  There is currently no method to pause or stop the assessment.  If your client needs a break, you can note it in the comments section of the assessment.  If you need to stop the assessment, you may either close the window or continue through the assessment and skip answering the sections.  Closing the window will erase all collected results.

Q:  Can I skip questions?

A:  Yes, you can skip questions in the assessment.  You can just click the next button at the bottom of the question page.

Q:  How can I convert the document to a PDF?

A:  You will have to use your word processing program to do this.  Once you open the document, you should have option in the File menu to either save as a PDF or to print the document using the Print to PDF option.

Q:  Can I go backwards in the assessment?

A:  Yes, you can.  If you click the previous button at the bottom of the question page, it will take you to the previous question and should save the results on the current page.

Q:  I did not receive the report.

A:  Please contact support at 1-844-427-2463 or at support@brainfx.com.  We will assist you in finding out why the report was not sent to you.